You can order online as follows:
All your online order information is entered over an SSL link to our website. SSL uses a 256-bit key size for the stream encryption algorithm, which is considered an adequate degree of encryption for commercial exchange. Your credit card information is never stored in our system so it can never be accidently divulged or deliberately stolen.
Yes. Use the following procedure:
You can get a quote as follows:
All our customers are required to pay us in US dollars. You can pay for your order in several ways:
Yes, here is a list of our distributors. You may also purchase directly from XESS.
We try to position our products at prices that would be considered reasonable by all our customers - engineers, hobbyists, academics and students. Our uniform pricing policy lets you know that the price you pay is no better or worse than the price anyone else pays.
That said, from time to time we will offer promotional pricing on some products. So keep watch for those!
Most orders received before 2:00 PM EST will be shipped that day. Shipment of orders with items that are not currently in-stock will be delayed until all items are ready for shipment.
Yes, we have shipped to many countries all over the world. Many of our international shipments are made by UPS and are shipped DDU (INCOTERMS, 2000), so you are also responsible for paying any and all import duties imposed by the customs regulations of your country. The harmonized tariff system code for our FPGA board products is 8473.30.91.00.
For lower shipping costs, consider using delivery through the postal system. Although we can't track orders sent this way, it can cost as little as a couple of dollars - perfect for those small orders where UPS is too much!
Our shipping fees vary according to the shipping method, number of items and their final destination. Your shipping fees will be shown on the order review page before the order is finally submitted, so you will have a chance to review them at that time.
Orders sent using UPS can be tracked, but the shipping charges are typically much higher than using the postal system (especially for international orders). On the other hand, most postal orders cannot be tracked, but First-Class postage can be as little as a few dollars to almost any country in the world.
Yes, if you choose to ship using UPS. If you supply your email address with your order (this is always a good thing to do), then we will send you an acknowledgement email when your order enters our system and when it is shipped. These emails will contain a link to the order tracking page on the UPS website so you can always check the location of your shipment.
We do not offer tracking on orders sent through the postal system.
Your order will ship from North Carolina, USA, so you can use that and the shipping method you selected to determine when your order will arrive.
You have thirty days after receipt of any XESS products to return them and get a refund or replacement, no questions asked. (Sorry, we can't refund any shipping fees.)
We inspect each board before shipping so they should arrive in good working order. You have thirty days after receipt of the boards to return them and get a refund or replacement, no questions asked. We also warrant the boards for a year of normal use. (It is difficult to judge as to whether board failures are the result of abuse or not, so we have to work on a case by case basis.)
We maintain an internal list of all our customers in an off-line database. We use this database for billing purposes, to track customer problems, determine warranty expirations, to make offers to existing customers, etc. This database is a company asset that would transfer if XESS were ever sold to another company.
We do not provide any customer information to companies that are unrelated to our products. We do make some customer information available to companies that partner with us in order to bring inexpensive prototyping boards to our customers. In exchange for lower component prices or development software, these companies receive information on the customers who purchased products containing their components or software.
You can reach us by email or use one of the other channels listed here.
